Career Opportunities

Voice Provisioning and Fixed Services Delivery Technician

We are seeking to employ enthusiastic technicians, with good understanding of the involved technical domains, that will cover/perform Fixed Telephony and Converged Telephony – Internet Services activation in direct contact with Enterprise and Business Customers and / or field technicians.

 

Key accountabilities:

 

  • Evaluate customer infrastructure and confirm that the correct solution implementation is offered to the Business Customers.
  • Organize field technician and/or service integrator’s technician visits to customer premises in order to perform all required on site activities to activate the offered product/services.
  • Access customer’s internal network (under customer’s guidance) in order to perform work around actions while the activation takes place.
  • Troubleshoot and resolve customer technical issues, which arise during activation and until handover to the support team.
  • Run service health checks and on boarding calls to make sure customer enjoys the full range of product/service capabilities ensuring customer satisfaction.

 

Core competencies and knowledge:

 

  • Knowledge of telecommunications and network technical/service domains ie :
    • Good understanding of end to end, of fixed voice telecommunication network operation.
    • ISDN signaling, Sip messages, IMS network, RTP, PRI, Routing, PBX configuration.
    • Basic Knowledge of MetroETH, Microwave, EFM Services.
    • Cisco and general networking equipment/Call manager/programming is a plus.
  • Know How in administration of technology services (Fixed telephony – PBX administration) is a plus.
  • Ability to retain knowledge and cross-match new problems with previous ones (Problem-solving skills).
  • Very good organizational, analytical skills, detail oriented with the ability to multi-task.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure with strict time deadlines. On time delivery.
  • Ability to work as a team member and interact with other departments.
  • Taking initiative and self-motivation skills.
  • Strong customer orientation attitude. Qualitative implementation to cover customer needs

 

Professional qualifications and working experience:

 

  • Good general and technical education with qualifications in telecommunications, electronics and computing. TEI or University degree.
  • Cisco certification is a plus (CCNA – Enterprise, CCNA – Collabs).
  • Microsoft Office programs (Word, Excel, PowerPoint).
  • A good command of written and spoken English.
  • Greek native speaker.

 

Please send your cv at hr[at]algosystems[dot]gr

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