Junior IT Engineer
We are seeking to employ a talented and dedicated Junior IT Engineer, who will be a key member of the Systems & Security Integration Team of Algosystems.
Key accountabilities:
- Problem investigation
- Problem diagnosis
- Solution implementation
- Documentation of actions and findings
- Communication with customer throughout process
- Escalation of problem where appropriate
- Set up of user accounts
- Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans
- 1st Level support of internal & external ticketing system requests
- Preparation of equipment and services in line with work specification and appropriate deadlines
- Implementation of hardware and services through onsite or remote work
- Other duties as assigned
Core competencies and knowledge:
- A basic knowledge of PC hardware with experience of diagnosing problems
- Experience with Microsoft operating systems (Windows 7/8/10; Server OS is an advantage)
- Experience with Microsoft Office Applications
- Basic Understanding of TCP/IP networking
- Experience with Ticketing Systems (i.e. OTRS, Service Now, Remedy, etc.) would be considered a strong plus
- Ability to handle high pressure situations with stakeholders
- Good Analytical skills, Problem solving and Interpersonal skills
- Excellent communication skills and telephone manor
- Passion for IT and technology
Professional qualifications and experience:
- At least 0-2 years of experience in the field
- BSc in Computer Science would be considered a plus
- Security Clearance: No special clearance is required. This is subject to change depending Company’s projects and Customers.
- Full GR driving license
- Vendor specific certification to be earned within 6 months of hire
Please send your cv at hr[at]algosystems[dot]gr mentioning code “ICT_JNR/ENG”.